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Is your studio a retail store?

Our shop is working studio located in an old textile mill in Charlestown. It is not a retail store. If you’d like to make an appointment to meet with us regarding custom work, please contact us. Otherwise, we recommend you find a retailer near you that sells our products (see “where to buy” page) or visit our online store.

What is your return policy for online orders?

All returns, including defective items, must be returned within 15 business days of the receipt of the order. In order to receive full credit, the product must be in perfect, resalable condition.

If a customer receives defective or erroneous items due to a mishap or oversight on the part of Smudge Ink, the customer will be credited the full amount of the item(s) plus shipping costs.

Where can purchase Smudge Ink products?

Smudge Ink products are sold all over the United States, Canada and beyond! Please see the “where to buy” section of our website to find a retailer in your area. You may also purchase select products in our online store.

What is letterpress printing?

Letterpress printing is when a raised, wrong reading image is pressed into a piece of paper. The result is a hand crafted, 3-dimensional piece of art. Various letterpress machines can be used to product this effect. At Smudge Ink we use a Heidelberg Windmill, Chandler and Price Platen Presses and a trusty Vandercook Proofing Press.

What is offset printing?

Offset printing is a printing technique where the inked image is transferred (or “offset”) from a plate to a rubber blanket, then to the printing surface. Offset printing works because water and the inks used in the printing process do not mix. The images to be printed are created on the computer and then “burned” onto metal plates using a chemical developing process similar to photography. The metal plates are mounted on cylinders on the press and dampened with water that adheres to the areas without images. The ink is added next, one color at a time, where it sticks to the areas with images. The image transfers from the plate to the blanket cylinder. The paper is fed between the blanket and impression cylinder.

Can I customize your greeting cards?

All of our holiday cards and imprintables are customizable. Please see the individual product pages in our online store for these items and fill out the custom order form. All other greeting cards, reusable shoppers, notepads and boxed notes are not customizable.

Where else can I find Smudge Ink custom invitations and announcements?

You may find a selection of our invitations, announcements and holiday cards on Tiny Prints and Wedding Paper Divas. These products are digitally printed and can only be ordered through the following websites:
www.tinyprints.com
www.weddingpaperdivas.com

What is your environmental statement?

Smudge Ink is committed to minimizing its short and long-term impact on the environment. We use between 30-100% post consumer recycled paper and envelopes for all wholesale and custom products. Much of our printing is wind powered using soy inks, and all of our polymer plates are recycled at the end of their lifespan. We take pride in recycling and reusing everything possible in our working studio.

Is your paper laser and ink jet friendly?

Yes, our everyday card paper is laser and ink jet friendly.