Working With Us
With everything that is involved in planning a wedding, we are here to make sure that choosing your wedding stationery is an easy (and fun!) process. Our job is to handle your order with the utmost care and attention so that you can focus on enjoying the moment. Below we break it down for you in five simple steps:
STEP 1 :: ORDER SAMPLES
Browse through our collection of letterpress wedding designs and order a sample pack of up to three of your favorites. We encourage you to see and feel the paper, ink colors, and impression firsthand as this will help you make your decision. Should you decide to continue working with us, we’ll deduct the cost of the sample from your invitation order.
STEP 2 :: CUSTOMIZE + ORDER YOUR INVITATIONS
Now that you have your heart set on one design, customize your invitation to reflect your personal style with your choice of ink colors, fonts, paper colors, and more. Decide on any additional pieces and extra finishes you would like to include with your invitation set.
To order, go to your chosen design’s invitation page and click ‘order invitations’ within the ‘order’ tab where you can fill out the order form. We will contact you to confirm the order details and we will also provide you with a customer agreement and price estimate for you to review. If everything looks good, send us your executed contract along with a 50% deposit to start the design process. During this time, we will also provide instructions on how to send us your invitation wording.
STEP 3 :: REVIEW + APPROVE YOUR PROOF
After we receive your deposit and final text, a proof of your invitation set will be emailed (as a color PDF file) to you within 3 to 5 business days. You’ll review your proof with sharp eyes and either notify us of changes that need to be made or sign off if you are thoroughly happy. Two rounds of revisions on your invitation sets are included in your order; additional revisions are $30.
In reviewing proofs, you should take the time to carefully check every last detail (spelling, punctuation, names and dates, etc). Have your mother, best friend, and dog walker read it too! By giving us your final approval, you grant us permission to print your order as shown in the proof and you assume responsibility for any errors and the costs associated with reprinting.
STEP 4 :: YOUR ORDER GETS PRINTED!
Once we have your approval to print, the rest of the work is in our hands. It takes us 10 to 15 business days from time of proof approval to print your invitation set and have it ready to ship.
STEP 5 :: RECEIVE + CHERISH YOUR INVITATIONS
We will send you a final invoice for your remaining balance including any shipping charges and taxes. Your order will be shipped once the balance has been paid in full. Pretty soon you’ll be laying eyes on your beautiful letterpress-printed invitations for the first time while checking off another item on your to-do list. And we can feel special for playing a small part in your big day.
Other Helpful Details
If you are on a tight timeframe, please let us know upon placing your order. We will then check our production schedule about the possibility of rushing your order. If accepted, rush orders ship within 5 business days from time of proof approval. A 50% rush fee will be applied (not including expedited shipping costs).
All U.S. orders are shipped via UPS Ground Service, which can take anywhere from 1 to 5 business days to arrive depending on how far you live from the Boston metropolitan area. Please request expedited or international shipping if you require these services. Shipping costs will be included on your final invoice.
PRE-SHIPMENT OF ENVELOPES.
If you are planning to use a calligrapher, you will want to allow enough time for him/her to address your envelopes. To expedite this process, we can print your envelopes in advance and send them separately to your calligrapher for an additional fee of $100 plus shipping costs.
A non-refundable deposit of 50% of the estimated total price is due before any proofs are issued. The remaining balance plus shipping costs, taxes, and other charges incurred (if applicable) is due before we begin printing your order. We accept payments via Visa, Mastercard, and American Express as well as personal checks.
All orders placed within the state of Massachusetts are subject to 6.25% sales tax. Orders shipped to all other states are exempt from sales tax. If this is an international order, you will be responsible for all import duties and taxes.
CANCELLATIONS + RETURNS.
We accept cancellations at any point prior to giving us your final proof approval. If a proof has been issued, we will retain the non-refundable deposit. Unfortunately, we cannot accept any cancellations or returns once we have your approval to go to press.
Still have questions? Please just ask!
We are always happy to answer your questions via email or phone at any point along the process. If you are in the Boston area, come say hello and watch the presses in action at our studio in Charlestown. Just give us a call to set up a visit!