When will my order ship?

All online orders ship within 2-3 business days of the order being placed. Please see Policies for additional information.

What is your return policy?

If you are not completely happy with your order, please return merchandise within 15 business days of the date of receipt. We will issue you an exchange or refund (excluding shipping costs) once we receive the returned item(s) in its original condition and packaging. Used, opened, or final-sale items cannot be returned. Please see Policies for additional information.

Where can I purchase Smudge Ink products?

Smudge Ink products can be found in over 900 retailers around the country and worldwide. Our retailers range from small boutiques and independent bookstores to florists, art supply stores, and more. Curious if there’s a retailer near you? Contact us and we can send you a list of where you might find our products... OR, head right back into our online store and shop away!

Do you sell wholesale?

Yes, please visit Wholesale for more information about becoming a retailer.

What type of custom work do you do?

Weddings by Smudge Ink is our newest line of customizable letterpress designs for clients who are looking for save the dates, wedding invitations, and day-of items. See our collection here.

We also offer customization of all of our holiday cards to include a personalized message on the inside and your return address on the envelope. Please see the individual product pages in our online store for these items and fill out the custom order form.

In addition, we design and print everything from letterpress baby announcements, holiday cards, and party invitations to personal and corporate stationery. We have many designs to choose from or we can create a custom design from scratch. If you would like to learn more about our custom design services or schedule an appointment to discuss a letterpress project, please visit Custom Projects to submit an inquiry.

I designed my own artwork and am looking for a letterpress printer. Do you print custom projects designed by others?

Yes! We often work with other designers who are looking to have their work letterpress printed. If you would like to learn more about our printing services or schedule an appointment to discuss a project, please visit Custom Work to submit an inquiry.

What is letterpress printing?

Letterpress printing is a form of relief printing where a raised image, usually a plate, is set into a press, inked, and then pressed into a piece of paper. The raised surface makes an impression in the paper, creating a lovely, three-dimensional effect. The process to set up the press for printing, hand mix and apply the inks, and make sure the inks are aligning just right (known as registration) is an extremely involved process that requires patience and an expert hand. And keep in mind this process needs to be repeated for each color. It truly is a lovely craft, the results of which no other form of printing can match.

What is offset printing?

Offset printing operates on the principle that water and oil-based ink do not mix. The images to be printed are created on the computer and then “burned” onto metal plates using a chemical developing process similar to photography. The metal plates are mounted on cylinders on the press and dampened with water that adheres to the areas without images. The ink is added next, one color at a time, where it sticks to the areas with images. The image transfers from the plate to the blanket cylinder. The paper is fed between the blanket and impression cylinder.