Online orders usually ship within 2-3 business days of the order being placed (excludes custom orders). Our holiday closures are listed below. We ship via USPS and UPS from our studio in Boston, Massachusetts. Shipping options and charges depend on the weight and destination of your order.
If your order is delayed for any reason, we will notify you via email. Your shipping and tracking number (if applicable) will be emailed to you at the time of shipment. You can use your tracking number on the UPS website or the USPS website to track your order.
International shipping is also available. We ship to customers outside of the US via USPS. Any fees and taxes levied by the destination country for customs clearance are your responsibility.
We strive to provide 100% satisfaction with our products. If you are not completely happy with your order, please return merchandise within 15 business days of the date of receipt. We will issue you an exchange or refund (excluding shipping costs) once we receive the returned item(s) in its original condition and packaging. Used, opened, or final-sale items cannot be returned. If you should receive merchandise that was damaged, defective, or sent in error due to a mistake on our end, we will credit you the full amount along with shipping costs. Please note: this does not apply to custom orders.
We accept Visa, Mastercard, and American Express for payment.
For those who subscribe to our email list, we send emails about special offers, products, and other news. You can sign up for our newsletter at any time. Email addresses collected are only used internally. We will not sell or share your email address with other companies. You may choose to unsubscribe our email list at any point by clicking the unscubscribe link at the bottom of each email or by emailing us at email@example.com.
All orders placed within the state of Massachusetts are subject to 6.25% sales tax. Orders shipped to all other states are exempt from sales tax. If this is an international order, you will be responsible for all customs fees and taxes.
We do our best to make sure the items on our website are in stock. However, items may sell out and be unavailable on occasion. We will email if anything is back ordered. Likewise, if you are unable to find a product of ours please let us know and we can notify you if/when we expect to be restocked.
Our studio is closed on the following holidays: New Year's Day, Martin Luther King Day, Presidents Day, Patriot's Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving, the day after Thanksgiving, and the week between Christmas and New Year's Day.
We care about the privacy and security of your personal information when you shop at smudgeink.com. Any information that you provide on our website is used solely for the services you request related to processing and shipping your order. All purchase transactions take place through Shopify. Your credit card and order data is encrypted and secure. Please continue reading for a more detailed description of how we collect and use information.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at firstname.lastname@example.org or by mail using the details provided below:
[Re: Privacy Compliance Officer]
50 Terminal Street
Bldg. 2, Ste. 220
Charlestown, Massachusetts US 02129