HOW IT WORKS
PROJECT ESTIMATE AND CLIENT AGREEMENT
After submitting a request, you will receive an estimate within 2 business days. When the estimate is approved, and you have submitted final design files (design and pre-press/file prep services are available if needed!), you will receive a PDF proof of your project, a client agreement outlining the terms of our working relationship, and an invoice. It is crucial that you review this proof thoroughly.
Our standard turn-around time for production is 15 business days (20 business days if your project includes foil). This time does not begin until we have received your approval and deposit, nor does it include shipping time.
A non-refundable deposit of 50% of the estimated total is required before any design and/or production begins. Your remaining balance, any applicable sales tax, and shipping charges must be paid before we release your project. Any changes to your project (quantity, additional pieces or finishes, additional proofs and design time, etc) will be added to the final invoice. We will notify you of any price changes. Smudge Ink reserves the right to refuse completion or delivery of work until past due balances are paid.
A 6.25% sales tax is applied to all orders placed within Massachusetts. Orders shipped outside of Massachusetts are not charged sales tax. International clients are responsible for all import duties and taxes.
We accept Visa, Mastercard, American Express, and PayPal.
PROOFING AND APPROVALS
A PDF will be emailed to you showing exactly how your project will be printed according to your design files and specifications. Two rounds of revisions are included in your order. Further revisions will incur a fee of $50 per proof issued and may delay production. Design time required for additional proofs will be charged at an hourly rate.
Your signature of approval is required before we release your order for production. Smudge Ink is not liable for any errors on the final product after receiving your final approval. All errors represented in an approved proof are the full responsibility of the client. Should you choose to reprint due to errors that you approved, you are responsible for all costs of reprinting and shipping.
Our standard shipping method is UPS Ground. Please request expedited or international shipping if you require these services. Time for delivery from the ship date is based on the distance from Boston, MA. Smudge Ink is not responsible for loss or damage incurred by third parties during shipping, including UPS or other carriers.
Rush options of 5 or 10 business day turn-time may be available depending on Smudge Ink’s existing production schedule. A turn-around time of 10 business days will be an additional 15% of your estimated project cost or $100 – whichever is greater. A turn-around time of 5 business days will be an additional 20% of your estimated project cost or $200 – whichever is greater.
All custom projects must meet our minimum order of $300.
No minimum or maximum quantities.
Cancellations prior to proof approval will be accepted although Smudge Ink will retain the 50% non-refundable deposit. Cancellations after proof approval will be billed in full. We do not accept returns.
RIGHT OF OWNERSHIP
All designs and artwork created by Smudge Ink are the property of Smudge Ink and may not be reproduced by the client without express permission by Smudge Ink.
We reserve the right to photograph all completed work and to use photographs for publication, our website, exhibition, or other promotional purposes unless expressly denied by the client.