Pricing

How do your letterpress invitations cost?
Because pricing is dependent on the client's needs, please contact us to request a personalized quote. To give you a general range, it generally costs around $1,300 for 100 qty invitations sets (includes invitation, reply card, reply envelope, and outer and inner envelopes). We will gladly offer guidance on what would best fit within your budget.  

I love your letterpress invitations but my budget is a bit tight. Are there ways to accommodate my budget?
Yes, there are a few factors that determine the costs. The best cost saving measure is to change a 2-color design to a 1-color design. This way, we would only have to run your pieces through our press once. Another option would be to downsize and use a smaller card for your invitation. We would recommend going down to a 5” x 7” card. Downsizing will also save you on postage. You might also want to consider printing on standard 1-ply (260 gsm) paper instead of the heavier 2-ply (600 gsm) paper. You may also request blank envelopes if you don't mind addressing them yourself.

Ordering and Turnaround Times

When should I place my order?
For invitations, we recommend that your place your order with us at least 4-5 months in advance of your wedding. This should allow for enough time so that you are ready to mail your invitations 8 weeks before the wedding date. Of course, starting earlier is always encouraged! For save the dates, orders should be placed about 10 months in advance of your wedding. Every situation is different, and we will work closely with you to set up a realistic timeline and make sure everything will be completed as promised.

What is the turnaround time for my order?
We generally have complete proofs ready within 5 business days. The time to finalize your proof varies based on how quickly we communicate and receive your feedback. Once you have approved your proof, it takes us 15-20 business days to print your order and get it all packaged and ready to be picked up or delivered. If we are shipping your order, it will be sent via UPS Ground service which can take an additional 1 to 5 business days to arrive depending on how far you live from the Boston area.

Do you offer rush service?
If you are on a tight timeframe, please let us know upon placing your order. We will then check our production schedule about the possibility of rushing your order. If accepted, rush orders ship within 5 business days from time of proof approval. A 50% rush fee will be applied (not including expedited shipping costs).

Can you ship envelopes early so that we can begin addressing them sooner?
We can print your envelopes in advance and send them separately for an additional flat fee of $100 plus shipping costs. This may be helpful if you are working with a calligrapher and he or she needs more time to address your envelopes.

How many invitations (or save the dates) should I order?
First of all, you do not need an invitation or save the date for each individual guest. You should plan to order one invitation per household whether this may be an individual, couple, or family. Although for children who live at home, proper etiquette says that those over 18 receive their own invitation. Once you’ve added up all of the households, we strongly advise you to add at least 10 extra invitations to your order. These will come in handy in case of any last-minute additions to your guest list, lost or misrouted invitations in the mail, or you want to hold onto a few for keepsakes. It is considerably more cost effective to order extra invitations upfront rather than place a second order later on.

Will you provide extra envelopes as back up for addressing errors?
As part of your order, we provide 10% extra envelopes free of charge. If you are using a calligrapher, please make sure this is an adequate amount as they will require a certain amount of extra envelopes.

CUSTOMIZATION

How may I customize my wedding stationery?
The customization options are outlined here.

Do I have to choose from the designs I see on your website? Or do you offer custom design services?
If you don’t find the right design for you in our wedding collection, be sure to tell us what you have in mind. We often work with couples to create a wedding suite from scratch and would love to discuss ideas for a custom project. Please send us an inquiry on our custom projects page so that we can better understand your needs.

I don’t see any day-of items or thank you notes pictured with the wedding suites. Do you print other sorts of stationery asides from invitations and save the dates?
All of the time! We print just about any coordinating stationery you might want for your wedding including programs, escort cards, menus, table number cards, thank you notes and anything else you will need. As a budget consideration, we offer digital (or flat) printing for these types of pieces. Just let us know what your particular needs are!

I have already designed my own invitations. Can you letterpress print them if I email you files?
Yes, we can absolutely print your design work. Please send us an inquiry on our custom projects page so that we can better understand your needs. We are happy to advise you on how to design for letterpress printing and set up your files.

Payment and Shipping

When is payment due?
A non-refundable deposit of 50% of the estimated total price is due before any proofs are issued. The remaining balance plus shipping costs, taxes, and other charges incurred (if applicable) is due before we ship at time of delivery or pick up.

What types of payment do you accept?
We accept payments via Visa, Mastercard, and American Express as well as personal checks.

Do I have to pay sales tax?
All orders placed within the state of Massachusetts are subject to 6.25% sales tax. Orders shipped to all other states are exempt from sales tax. If this is an international order, you will be responsible for all import duties and taxes.

What shipping options are available?
All U.S. orders are shipped via UPS Ground Service, which can take anywhere from 1 to 5 business days to arrive depending on how far you live from the Boston metropolitan area. If you need to expedite shipping, we can also ship via UPS 2-day or next-day shipping. Local pick-up is also available.

Do you ship internationally?
Yes, we also ship to countries outside of the U.S. If you would like to place an international order, you will be responsible to cover all import duties and taxes.

Cancellations and Returns

What if I need to cancel my order?
If you cancel your order at any point prior to giving us your final proof approval, we will retain the non-refundable deposit. We cannot accept any cancellations once we have your approval to go to press and reserve the right to keep the full payment amount.

What is your return policy?
Since each order is unique and customized to the client’s preferences, we cannot accept returns or refunds. Once you approve the final proof, you assume full responsibility for any errors discovered after proof approval. Should you choose to reprint the order, you are responsible for total costs of doing so. If something isn’t right because of a mistake made by Smudge Ink, we will do everything possible to fix the problem immediately.